For every refund request, Opodo has to send the request to the airline for approval. According to the regulation CE 261/2004, the airline is obliged to reimburse within a maximum period of 7 days. However, in exceptional situations such as strikes or the covid-19 pandemic, some airlines are taking up to 3 months or even longer to respond. We recommend buying your tickets with a flexible rate and cancellation included, whenever possible.
Opodo is a trustworthy company that is part of the eDreams ODIGEO group, which is one of the largest online travel companies in the world and one of the largest e-commerce companies in Europe. The ODIGEO group, which is publicly traded on the Spanish stock market, has a presence in 44 countries and 17 million customers worldwide.
Opodo is not a member of ABTA and ATOL, The Travel Associations. But, Opodo, which is part of the eDreams ODIGEO group, protects all the rights of its customers under the Spanish customers organisation's representation of the travel industry.
Do your check-in online in order to get your boarding pass directly on your smartphone. Go to Manage your booking and tab into your flight. All you need is your name and surname, flight number and start your check in process.
Opodo is a digital travel agency, part of the eDreams ODIGEO group, which offers flight and hotel deals, rental car services, and dynamic packages.
You can always change your flight bought with Opodo, but you might have to pay fees for it. The possibility to cancel or modify your flights for free will depend directly on the specific conditions under which you bought the flight. Check if you have purchased your tickets with a flexible rate with the cancellation and policy changes included in your flight. If it is allowed, you can change your flight on the Opodo website, login to your profile and go to Manage booking.
Opodo accepts the following payment methods: credit and debit cards and Paypal.